FAQs

Shipping Information

Do You Ship Internationally?

Yes, we do. We ship worldwide.

What Shipping Methods Are Available?

idealCreativeGifts uses several different shipping methods to best serve our customers. More than one shipping method is available for certain items and for certain countries. Please be aware that not all shipping methods are available for all items.

There are 2 shipping options being offered for the time being; standard delivery and express delivery (through DHL or FEDEX) – both available with tracking number.

You will be able to see a list of available shipping options after you have added your order into shopping cart. If a certain shipping method is not displayed, we regret that it is not available for that item.

How Long Will It Take To Get My Package?

It takes around 72 hours to ship the majority of orders we receive. The shipping time will then depend on postal services in our country and your own country. Customs can also add a delay to your delivery. Normally delivery time is between 2 to 4 weeks.

Our shipping page has all the information you need about estimate delivery times. These are just estimations as we cannot guarantee delivery. Our estimations are based on the information from our previous customers.

Payment Information

What Payment Methods Are Accepted?

We accept credit cards and PayPal.

How can I pay using my credit card?

In the checkout page, you just need to fill in your credit card information. The information will be securely processed by Braintree – a subsidiary of PayPal.

Alternatively, payment using credit card can also be done through PayPal. It is free to create a PayPal account, and can be done within minutes. We use PayPal for financial security, which also protects you should something happen as PayPal provides a buyer protection service.

Please visit our payment page for more information about our payment policy.

Orders & Returns

I have paid. What happens now?

Once you have ordered, we will email you with completion confirmation. Our team will then review all the information and contact you to inform that the order has been approved. We can then process and ship. It takes around 48 to 72 hours to complete orders and send you the shipping details. Please check out shipping page for more information.

Can I buy in bulk?

We always contact you to ensure all order information is correct. When it comes to bulk orders, we use DHL and Fedex for a faster service and quicker delivery. These have tracking numbers so you can check that your items have been shipped. There may be extra costs for shipping that you will need to agree to. Once we can determine your bulk order is legitimate and the extra costs are paid for, we will work on the orders.

Will you review and approve my order?

To protect everyone from fraud, we will check all orders. There have been instances of customers ordering in bulk and then we get a chargeback from PayPal once they receive their orders. It affects our business, so we will check all orders. We like to review all orders, especially the larger ones, to make sure everyone is safe. We don’t want to inconvenience you, but please understand why we go through this process.

How To Track My Order?

Upon completing your order, you will be emailed with an order number (order ID) along with other details. To track your order, you need to visit this tracking page and key in the order ID and billing email.

What do I do if my item is defective?

There are times that defects occur. If you believe this is the case for your item, please do get in touch. If it is the material or workmanship, we will replace the item for you with the brand new one without any extra cost. We will need the original item to inspect the defect, so we can also avoid this problem in the future. Our returns policy includes everything you could need to know about defective items and returns.

What if my question is not answered in this FAQ?

We hope that our FAQs cover most of your questions. If you have any questions regarding your purchase or questions pertaining this website, don’t hesitate to shoot us questions.

We have various methods of contact; email, telephone or social messenger. Please visit our contact page for all contact options, including the contact form to get in touch with us. The contact form is the best option for handling all problems and questions as it puts it all in writing. We can check information against payment histories and orders to reply sooner.

How can I recommend you to others?

It’s great that you’ve had such a positive experience, and we really appreciate hearing that you want to tell others about it. There are a few options for you to do this, and one of those is through our Facebook fan page that you can like. Your friends and family members will see this like and find out about our business.

Any unanswered questions? Contact Us

You can also send your feedback to us through our contact form. This is important to us as it helps us grow and develop quickly. If you have any praise, criticism or ideas, please do get in touch with us to help. Our friendly team will get in touch after we receive your details.